Soft Collectors collect payments on overdue bills by contacting customers over the phone regarding their debt and negotiating about the full overdue repayment. Applicants must be based in or willing to relocate to Cebu City.
Your job will be:
1. Specific Duties
- Call clients with overdue accounts to negotiate the settlement of their existing obligations
- Advise customers on their various payment options
- Explain potential consequences, legal obligations, and penalties to clients for non-payment of debt
- Inform customers of further actions that may be taken to collect overdue debts
- Update clients’ information in the internal system
- Provide the highest quality customer service
2. Disaster Preparedness
- Coordinates with Company representatives re- government agencies and across divisions regarding the conduct of disaster preparedness programs.
3. Perform other Tasks assigned from time to time
We require:
- Filipino citizen and a resident of the Philippines
- High School diploma/Associate’s/Bachelor’s degree
- Computer literate
- Good telephone etiquette
- Comfortable working with targets
- Excellent communication and negotiation skills
- Willing to work under pressure
- Willing to exceed set targets
- Patience and ability to manage stress
What we can offer you?
- Basic Salary of Php9,470/month
- 13th-month salary
- Bonus pay
- Performance bonus
Schedule:
- 8-hour Fixed Day Shift
- Monday to Friday