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About the account: Filipino Clients only

The Telemarketing Manager leads a team of TeleSales Professionals and ensures that all KPIs are met by the team through constant training and providing constructive feedback.

General Accountabilities:

1. Review and monitor the daily activities and performance of the team, which includes attendance, call coverage, sales procedures, and quality standards.

2. Train and coach the TeleSales Personnel in the sales process, knowledge of the product, and contacting of leads.

3. Conduct the performance evaluation process and administer corrective action (when necessary) to ensure that the team meets KPIs on a daily basis

4. Develop and present sales strategies that will gear towards the sales growth of the company

5. Identify and resolve operational problems using defined processes, expertise, and judgement

6. Prepare weekly and monthly reports to be submitted to the Chief Sales Officer

7. In charge of first-line recruitment of TeleSales Personnel to be deployed under your team.

8. Perform other Tasks assigned from time to time

We require:

Experience and Expertise

  • Successfully completed a Bachelor’s degree in Business Administration or equivalent.
  • Advanced knowledge on MS Office Word, Excel, Powerpoint or Linux equivalent.
  • College level or College graduate
  • Good oral and written communication
  • BPO managerial experience is an advantage

Personal Characteristics

    • Organizational and communication skills
    • Assertiveness and proactive approach
    • Carefulness, precision, methodical approach
    • Independence, self-starter attitude
    • Analytical thinking, ability to see an overall picture, search for context, to see links and impacts on others & Company
    • High moral values, internal ethical code
    • High credibility
    • Ability to identify the risks within the Company, suggestion of measures to minimize them and ability to proactively propose and enforce preventive measures

What we can offer you?

  • Employee Performance Incentives
  • Basic Salary
  • Fixed Dayshift
  • Weekends off
  • Paid Leaves
  • International environment
  • Learning and development opportunities
  • Paid External Training
  • Career growth

Location

Cebu

Employment Type

Full-time

Field

BPO, Management

Education

College graduate